Share

Home
Services
Customer Service
Customer Service

Customer Service

Our services encompass the entire lifecycle of Hoval systems. We are responsible for installation, commissioning, and troubleshooting, ensuring rapid response to your needs 24 hours a day, all year round.

To ensure the efficient operation of our products, we have a nationwide service network composed of professional technicians and service personnel.



For service, please contact us：+86 16600020400

Calls during working hours (9:00-17:30): +86 10 64636878

Installation Guidance and Commissioning

The Hoval Customer Service Team is always ready to assist you with the installation and commissioning of products and systems. Our professionally trained Hoval Customer Service Team can help you enjoy the comfortable climate experience brought by Hoval for many years to come.

Boiler Maintenance and Service

One-stop maintenance services provide you with tailored maintenance plans, ensuring more stable operation of the boiler room while saving your costs.

    The main contents include:
  • Boiler unit
  • Burner
  • Controller
  • Other ancillary equipment (pumps, water tanks, water softening devices, heat exchange devices, etc.) and the maintenance of the entire system.

Maintenance frequency:
Proactive on-site inspection every month, 7*24-hour repair service in case of faults.

The Importance of Boiler Maintenance

Fault Repair

We’re here when you need us – round the clock, 365 days a year. Our nationwide customer service ensures that your investment retains its value. It keeps your system running economically and helps it achieve a long service life.

Please make sure you have the following information on hand:

  • Site details
  • Device and serial number
  • Description of the fault
After-sales service team:+86 16600020400
Calls during working hours (9:00-17:30): +86 10 64636878

You can also fill in the online application, and we will contact you as soon as possible!

Service Request

After-Sales Spare Parts:

We provide customers with genuine Hoval spare parts. All spare parts are stocked at Hoval's Langfang factory, so there is no need for customers to store spare parts separately.

We have a full range of product part reserves and at the same time, we do a good job in collecting and feedbacking the usage of spare parts in the supply work to ensure the supply of spare parts.

Boiler Room Transformation — Three Major Service Areas to Fully Resolve Your Concerns

  • Low-Nitrogen Boiler Transformation: Responding to the national policy requirements for low-nitrogen emissions, we provide exclusive burner heads or boiler unit replacement plans to ensure that emissions meet national policy requirements.
  • Boiler Room System Reform: The entire boiler room's heating system is transformed, including the renovation of boilers, pumps, plate heat exchangers, and other equipment, as well as the re-layout of heating pipes and electrical lines, adding group control functions to achieve fully automatic operation of the boiler room, with real-time data grasp.
  • Boiler Equipment Update: The replacement of equipment such as boiler chimneys, pumps, plate heat exchangers, etc., in the boiler room is carried out without damaging other hardware facilities.

For service, please contact us：+86 16600020400

Calls during working hours (9:00-17:30): +86 10 64636878

Boiler Room Operation Trustee Service

  • Hoval has regular and long-term cooperating boiler operators who have received relevant training to ensure better service.
  • Provide technical support within the scope of services during the boiler cleaning package period, serving as a strong support for the normal operation of your unit's boiler.
  • Require boiler operators to communicate regularly with company technicians, always pay attention to the operating conditions of the boiler, provide technical support for energy saving and emission reduction, and avoid various problems.

For service, please contact us：+86 16600020400

Calls during working hours (9:00-17:30): +86 10 64636878